Frequently Asked Questions
Contact Us
Frequently Asked Questions
Everything you need to know about Teens Know All Academy — our programmes, resources, how to get involved, and how to book.
About us
Teens Know All Academy CIC is a Community Interest Company — a not-for-profit social enterprise based in Durham. We create workshops, resources, programmes, and digital tools that help young people build confidence, communication skills, emotional wellbeing, and real-world life skills. We also support parents, schools, and community organisations
We are a Community Interest Company (CIC), which is a not-for-profit social enterprise. Our purpose is community benefit rather than profit. We work with funders, grant-making bodies, and partner organisations to sustain and grow our work.
Teens Know All Academy was founded by an educator, psychology graduate, and parent with years of experience working closely with teenagers, young adults, and families across the UK. Our content draws on psychology, education, and coaching principles — including the work of Dr Daniel Siegel and his research on adolescent brain development.
Our registered office is at Portland House, Belmont Business Park, Durham, DH1 1TW. However, we work with schools, families, and organisations across the UK, and many of our resources and programmes are accessible online.
Our programmes primarily focus on teenagers and young people between the ages of 12 and 24 — the period of adolescence as defined by leading researchers in youth brain development. Our parent-facing resources support families of teenagers in this age group.
How to get involved or book a workshop
Booking a workshop is simple. Fill in our short school enquiry form below and a member of our team will be in touch within 24 hours to discuss your needs, the young people involved, and available options.
If you are a parent or carer looking for guidance and support, complete our parent enquiry form and someone from the team will follow up with you. You can also access our free resources immediately through The Teen Translator platform.
We welcome partnerships with community organisations, youth groups, local charities, and third-sector bodies. Complete our community organisation form and we will be in touch to explore how we can work together.
As a CIC, we actively work with funders, grant-making bodies, and strategic partners. Complete our funders and partners form and a member of the team will be in touch to discuss opportunities.
Our team aims to respond to all enquiries within 24 hours of receiving your form. If you need to speak to someone sooner, you can also call us directly on 07469 486884 or 0191 743 3355 (after hours AI receptionist), or email info@teensknowallacademy.com.
It helps to have the following ready when you complete an enquiry form:
Schools: School name, your role, approximate number of students, age group, and any preferred timescale.
Parents: Your teenager’s age and the main challenge or concern you are facing.
Community organisations: Organisation name, type of young people you work with, and what kind of support or partnership you have in mind.
Funders & partners: Organisation name, nature of the enquiry, and any relevant timescales or budgets.
For Parents
The Teen Translator is our psychology-informed platform for parents and carers. It helps you understand the emotional world behind your teenager’s behaviour — including withdrawal, attitude, silence, mood swings, and lack of motivation — through audio guidance, practical resources, and honest teen perspectives. It was created by a psychology graduate, teacher, and parent of a teenager.
Yes — this is one of the most common concerns parents come to us with. The Teen Translator is specifically designed to help parents understand what silence, withdrawal, and distance often really mean emotionally. When parents understand what is happening beneath the surface, they can respond with more clarity, connection, and confidence. Start with our free audio guides or complete the parent enquiry form.
Yes. You can access 3 free audio guides through The Teen Translator platform and to access the app there is a linked button bellow. You can then install it on your phone for quick access in situation that you need support with regarding your teen.
We also share free content, guidance, and parent tips across our social media channels.
For Schools
We offer a range of workshops and programmes for schools, including Future Ready Workshops (covering AI, entrepreneurship, creativity, and innovation), confidence and emotional wellbeing sessions, and life skills programmes. Some are at pilot stage, and we work with schools to tailor what we deliver to the needs of their students.
We can deliver workshops and programmes in person and, where appropriate, online. Please complete the school enquiry form and our team will discuss the best format for your setting and location.
Pricing depends on the type of programme, number of students, and delivery format. Please complete the school enquiry form and a member of the team will discuss costs directly with you. As a CIC, we are committed to making our work as accessible as possible.
For Young People
We have a range of resources designed specifically for young people, including online courses, e-books and guides, card decks, and digital apps. Current resources available include the My Time My Life App (time management), the Confidence course, the Who Am I? course (identity and strengths), the Influencer Island course in development(social media and digital identity), and a growing library of guides covering confidence, friendships, school life, and life skills.
The My Time My Life App is more than a time management app designed specifically for teenagers. It includes strategies and tips of how to tackle coursework, projects, revesion and deadlines. They can include time for hobbies and set themselves with chores and online goals and also gives them a reminder checklist with things they need to take for before they leave home. Alltogether it helps young people organise their time, reduce overwhelm, and manage priorities.
Getting in touch
You can reach us in the following ways:
Phone: 07469 486884 or 0191 743 3355(after hours AI receptionist)
Email: info@teensknowallacademy.com
Address: Portland House, Belmont Business Park, Durham, DH1 1TW
We aim to respond to all enquiries within 24 hours..
You can find us on Facebook, Instagram, and YouTube— all under the name @teensknowallacademycic.
Specifically for parents find us on Facebook, Instagram, and YouTube— all under the name @theteentranslator
We share free tips, guidance, teen perspectives, and updates on new resources regularly.
Teens Know All Academy is an educational and wellbeing organisation and is not able to provide emergency mental health support or crisis intervention. If a young person is in immediate danger, please call 999. For emotional crisis support available 24 hours a day, please contact the Samaritans on 116 123 (free, any time).
Once your young person is safe, we are happy to support longer-term wellbeing — please get in touch with our team.
Samaritans: 116 123 | Emergency: 999
We respond to all messages within 24 hours.
Contact us
info@teensknowallacademy.com
PHONE
07469486884
0191 743 3355
LOCATION
Teens Know All Academy CIC (No: 17315262),
Portland House,
Belmont Business Park,
Durham, DH1 1TW